Your Level Lock+ is ready for Matter
Same lock, endless compatibility.
Level Lock+ was built to run on Matter before Matter even existed.
Because of this future-proof engineering, Level Lock+ is the only smart lock that can be updated to use Matter-over-Thread without buying new hardware or requiring reinstallation.
With a simple over-the-air firmware update, your existing Level Lock+ can now work with Matter-over-Thread enabled platforms like Apple Home, Alexa, Google Home and SmartThings.
Frequently Asked Questions
What if I have a Level lock other than a Level Lock+?
We focused our first engineering efforts on Lock+. You’re welcome to sign up for our newsletter on level.co which will keep you up to date with any announcements we make.
What if I’m not currently paired to the Level app?
The Matter firmware will be sent from within the Level App. If you operate your existing lock exclusively from outside the Level App today, you will have to:
- download the Level app,
- reset your lock to factory settings, and
- re-pair your lock to the Level Home app
Any future firmware updates can be delivered from the Level App or 3rd party platform app.
How long will the Matter update program be available?
The Matter update program will be available for 60 days after launch (ending 1/14/2025) for existing customers who bought Level Lock+ on or before 11/14/24.
How is my warranty impacted?
Your warranty will remain tied to your original purchase dates given there is no change to your hardware.
Does Level Lock+ (Matter) support Apple Home Keys?
Yes, with a compatible Matter-over-Thread hub controller from Apple.
