Your Level Lock+ and Level Bolt are ready for Matter
Same lock, endless compatibility.
Level Lock+ and Level Bolt were built to run on Matter before Matter even existed.
Because of this future-proof engineering, Level Lock+ and Level Bolt can be updated to use Matter-over-Thread without buying new hardware or requiring reinstallation.
With a simple over-the-air firmware update, your existing Level Lock+ and Level Bolt can now work with Matter-over-Thread enabled platforms like Apple Home, Alexa, Google Home and SmartThings.
Ready to install Matter?
It’s important to note that this firmware update is irreversible.
Before making the switch, ensure you have a compatible Matter-over-Thread hub controller at home. The controller must be connected to your home Wi-Fi network, and updated to the platform’s latest firmware.
Compatible Matter-over-Thread Apple Home hub controllers include:
- Apple TV 4K (2nd gen)
- Apple TV 4K (3rd gen) WiFi + Ethernet
- HomePod (2nd gen)
- HomePod mini
Important: Not all Apple TV 4Ks are Matter-over-Thread hub controllers. To determine whether your Apple TV 4K is compatible, find your Apple TV's model number, then find that model number in Apple’s list of details. If you see “Thread” in the bulleted list for your model, that model is compatible.
Please refer to the latest guidance from Apple.
Compatible Matter-over-Thread Google Home hub controllers include:
- Nest Hub (2nd gen)
- Nest Hub Max
- Nest Wifi
- Nest Wifi Pro
- Google TV Streamer (4K)
Please refer to the latest guidance from Google.
Compatible Matter-over-Thread Alexa hub controllers include:
- Echo (4th gen)
- Echo Hub
- Echo Plus (2nd gen)
- Echo Show 8 (3rd gen)
- Echo Show 10 (3rd gen)
- Echo Studio
- eero 6
- eero 6+
- eero Pro 6
- eero Pro 6E
- eero Max 7
Please refer to the latest guidance from Amazon.
Compatible Matter-over-Thread SmartThings hub controllers include:
- Aeotec SmartThings Smart Home Hub
- Samsung SmartThings Station
- Samsung SmartThings Hub Dongle
- Samsung SmartThings Hub v3
- Samsung MicroLED TV MNA89MS1BA (2023)
- Samsung Smart Monitor M80C (2023)
- Samsung Soundbar HW-Q990C (2023)
- Samsung NEO QLED 8k and 4K (2023)
- Family Hub refrigerator, model numbers RF29CB9900QKAA (US), RF23CB9900QKAA (US)
Please refer to the latest guidance from Samsung.
How to update.
Answer a few short questions to check eligibility and request the update.
Level Bolt
Level Lock+
Frequently Asked Questions
What if I have a Level lock other than a Level Lock+ or Level Bolt?
All Level locks are hardware compatible with Matter, however our current firmware development efforts are focused on Lock+ and Bolt. We don't have a timetable for anything beyond that at this time. For those existing Touch customers eager to take advantage of Matter, we are offering $100 off Lock+ (Matter).
What if I’m not currently paired to the Level app?
The Matter firmware will be sent from within the Level App. If you operate your existing lock exclusively from outside the Level App today, you will have to:
- download the Level app,
- reset your lock to factory settings, and
- re-pair your lock to the Level Home app
Any future firmware updates can be delivered from the Level App or 3rd party platform app.
How long will it take for my request to process?
We have an individualized approach for each customer’s update, which takes time. Due to high demand, we’re exploring ways to scale and expedite the Matter update process, but please be aware that your request may not be fulfilled immediately. Thank you for your patience as we work to bring Matter to all who want it!
What can I do in the meantime?
Please make sure your lock firmware and Level app are both on the most up to date versions:
- Lock firmware v2.29.0
- iOS app v1.28.30
- Android app v1.51.21
This is required to receive the update, and will expedite the process as we get to your spot in the queue. If your firmware and app are not updated, your request may be delayed.
How is my warranty impacted?
Your warranty will remain tied to your original purchase dates given there is no change to your hardware.
Does Level Lock+ (Matter) support Apple Home Keys?
Yes, with a compatible Matter-over-Thread hub controller from Apple.
